Effective Date: June 1, 2026

At 2GirlzDesigns.com, customer satisfaction is important to us. We strive to provide high-quality products and excellent customer service. Please review our Refunds, Returns & Replacements Policy before placing an order.

1. CONTACT US FIRST

If you experience any issue with your order, please contact us before initiating a chargeback, dispute, or return.

Customer Service: CustomerService@2GirlzDesigns.com

Please include: • Your order number • The name used on the order • A description of the issue • Photos if applicable
We will work with you to resolve the issue as quickly as possible.

2. ORDER ACCURACY

Customers are responsible for reviewing their order carefully before submitting it.

Please verify: • Product selections • Quantities • Shipping address • Email address
Once an order has been processed, modifications may not be possible.

3. ADDRESS CHANGES
If you discover an error in your shipping address, contact us immediately.

We will make every reasonable effort to update the address before shipment.

However:

• Address changes cannot be guaranteed once an order has entered processing.
• Orders already shipped cannot be intercepted by 2GirlzDesigns.com.
• Customers are responsible for providing accurate shipping information.

Additional shipping fees may apply if a package must be reshipped due to an incorrect address provided by the customer.

4. RETURNS
Because many of our products are prepared, programmed, assembled, or packaged specifically for each order, returns are generally not accepted for:

• Change of mind
• Ordering the wrong item
• Ordering duplicate items
• No longer wanting the item
• Compatibility misunderstandings when product descriptions were accurate

If you believe an exception should be considered, please contact Customer Service.

5. DEFECTIVE OR DAMAGED ITEMS
If you receive an item that is:

• Defective
• Damaged during shipping
• Not functioning as intended
• Incorrectly fulfilled

Please contact us within 30 days of delivery.

We may request:

• Photos of the item
• Photos of packaging
• Description of the issue
• Troubleshooting information

After review, we may offer:

• Replacement
• Store credit
• Refund
• Alternative resolution at our discretion.

6. WRONG ITEM RECEIVED
If we accidentally send the wrong item, please contact us within 30 days of delivery.

Once verified, we will arrange an appropriate replacement or resolution at no additional cost to you.

7. LOST PACKAGES
If tracking indicates that a package is still in transit beyond normal delivery timeframes, please contact us.

If tracking shows "Delivered":

Customers should first:

• Check all mailboxes
• Check with household members
• Check with neighbors
• Check with apartment offices or mail centers
• Contact the local postal carrier

Replacement requests for delivered packages will be evaluated on a case-by-case basis.

8. RETURN SHIPPING
If a return is authorized:
Customers are responsible for return shipping costs unless the return, refund, or replacement request results from our error.

We strongly recommend obtaining a tracking number.

We are not responsible for return packages lost in transit.

9. REFUNDS
Approved refunds will be issued to the original payment method.

Refund processing times vary depending on:

• Credit card companies
• Banks
• Payment processors

Most approved refunds are processed within several business days. Original shipping charges are generally non-refundable unless the issue with the order resulted from our error.

10. ORDER CANCELLATIONS
Orders may be canceled only if processing has not yet begun.

Once an order has entered production, fulfillment, packaging, or shipment preparation, cancellation may not be possible.

11. FRAUD PREVENTION
We reserve the right to deny refunds, replacements, or claims when we reasonably believe:

• Fraud has occurred
• Abuse of the policy has occurred
• False information has been provided
• The claim is unsupported by available evidence

12. POLICY CHANGES
We reserve the right to modify this Refunds, Returns & Replacements Policy at any time. Updates become effective upon posting to the website.

We appreciate your business and will always do our best to provide a fair and reasonable resolution when issues arise.

13. CONTACT INFORMATION
Questions regarding this policy may be submitted through the Contact page on this website.

2GirlzDesigns.com

CustomerService@2GirlzDesigns.com
Texas, United States

Last Updated: June 1, 2026

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